tag:blogger.com,1999:blog-3881762807913180318.post2655818615023601669..comments2024-01-23T16:53:02.428+00:00Comments on Mark Thompson: The 3 reasons I hate "Self-Checkout Machines"Mark Thompsonhttp://www.blogger.com/profile/00744387583593537268noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-3881762807913180318.post-27418779977605437042013-05-28T22:38:13.048+01:002013-05-28T22:38:13.048+01:00Something I knocked up a couple of years ago....<a href="http://liberalburblings.co.uk/2011/01/unexpected-item-in-bagging-area/" rel="nofollow">Something I knocked up a couple of years ago....</a>Paul Walterhttps://www.blogger.com/profile/00525444717679391831noreply@blogger.comtag:blogger.com,1999:blog-3881762807913180318.post-67438585416034247552013-05-28T22:34:43.354+01:002013-05-28T22:34:43.354+01:00http://liberalburblings.co.uk/2011/01/unexpected-i...http://liberalburblings.co.uk/2011/01/unexpected-item-in-bagging-area/Paul Walterhttps://www.blogger.com/profile/00525444717679391831noreply@blogger.comtag:blogger.com,1999:blog-3881762807913180318.post-75229597310003364372013-05-28T21:33:50.660+01:002013-05-28T21:33:50.660+01:00I write software for a living but I also design UI...I write software for a living but I also design UI and I know that trying to cope with the huge variety of human life is just about impossible with computers. And my experience of self-service just proves that. They are perfect if are in the narrow band of what they were designed to handle. But woe betide you if you aren't.<br /><br />Buying a single item, don't want a bag, but didn't bring your own? No option on the menus. Want certain type of change, maybe only in 10ps for a reason? Tough. Can't remember the actual name of the exotic fruit you chose? Tough, you'll take longer than the expert cashier who has been trained to recognise it at 10 paces. Etc. Yes all unusual situations, but that is still a lot of unusual situations for many different people.SadButMadLadhttps://www.blogger.com/profile/17836368722377421009noreply@blogger.comtag:blogger.com,1999:blog-3881762807913180318.post-62962558686834989392013-05-28T13:18:48.882+01:002013-05-28T13:18:48.882+01:00I'd have no objection to using them if they ac...I'd have no objection to using them if they actually worked reliably, but like you I've found that to be extremely rare (and unlike you, I've used them a lot).<br /><br />Top tip: they can be made far more tolerable by muting the annoying voice prompts. There's a volume control bottom left of the screen on most of them.Dennyhttps://www.blogger.com/profile/14307209599176271238noreply@blogger.comtag:blogger.com,1999:blog-3881762807913180318.post-64440241421789812352013-05-28T08:25:56.853+01:002013-05-28T08:25:56.853+01:00I don't have the issues with self-service mach...I don't have the issues with self-service machines that you describe above, but i appreciate that many others do. It occurs to me that this presents an opportunity for smaller independent retailers to market themselves as offering a more personal service compared to the large supermarkets, especially as I can only see the 'big four' heading in one direction: total automation of all checkouts. I think this sort of differentiation is just then sort of opportunity that High Streets need if they are to fight back. Anonymoushttps://www.blogger.com/profile/00755274961384727972noreply@blogger.com